Responsible Gaming
At True Fortune, we are dedicated to providing a secure and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment, managed responsibly within a player’s financial means. The foundation of our approach is to empower you with the right information and tools to ensure your experience at the casino True Fortune remains positive and controlled. This page outlines our policies and the resources available to support responsible gaming.
Our Commitment to Player Well-being
Our core principle is that gambling is a leisure activity, not a source of income. We have implemented a series of measures designed to promote a safe betting environment and prevent compulsive use of our services. We encourage all players to view their gaming as a budgeted entertainment expense and to never gamble with money they cannot afford to lose. Our team is trained to recognise signs of problem gambling and to provide appropriate guidance when needed.
Tools to Help You Stay in Control
To help you manage your gaming activity effectively, we offer a comprehensive suite of responsible gaming tools. These can be accessed and configured directly within your account settings at any time. We strongly recommend familiarising yourself with these features to maintain control over your play.
- Deposit Limits: Set a maximum amount you can deposit into your account over a daily, weekly, or monthly period. This helps you manage your spending from the outset.
- Loss Limits: Control the maximum amount of money you can lose from your deposits over a specific timeframe. Once this limit is reached, you will be unable to place further bets until the period resets.
- Wager Caps: Limit the total amount you can wager during a set period. This tool is useful for managing the overall volume of your betting activity.
- Session Timers: Keep track of how long you have been playing. You can set reminders that will appear on your screen after a certain duration, helping you to take regular breaks.
- Cooling-Off Period: If you feel you need a short break from gambling, you can activate a cooling-off period. This will temporarily suspend your account for a duration of your choosing, from 24 hours up to several weeks.
- Self-Exclusion: For those who need a longer break, self-exclusion allows you to block access to your account for a significant period, typically six months or more. During this time, you will not be able to log in or receive any marketing materials from us.
Identifying Problem Gambling
It is important to be aware of your own gambling habits. If you are concerned about your behaviour, consider asking yourself the following questions: Are you spending more money or time on gambling than you intend to? Are you chasing your losses? Has gambling started to affect your personal relationships or work? Answering ‘yes’ to any of these could be an indication that it’s time to take a step back and utilise the tools available or seek external support.
Seeking Further Assistance
If you feel that your gambling is no longer under your control, professional help is available. There are several independent, non-profit organisations in the United Kingdom dedicated to providing free and confidential support to anyone affected by problem gambling. Organisations such as GamCare and BeGambleAware offer expert advice and guidance. For more information about our operational standards, please see the True Fortune about us page.