terms and conditions

This document outlines the complete terms and conditions that govern the relationship between the player and True Fortune. By registering an account and using any of the services available on our platform, you agree to be bound by these rules. It is crucial that every user reads, understands, and accepts this agreement before participating in any games or promotions. Your continued use of the website signifies your full acceptance of these legally binding provisions.

General Provisions

All services provided by True Fortune are intended for players who are at least 18 years of age or the legal age for gambling in their jurisdiction of residence. It is the player’s sole responsibility to ensure they comply with local laws. The platform operates under a licence from Curacao, which dictates the regulatory framework for our operations. These terms constitute the entire agreement between the user and the company.

Player Account and Verification

To access real-money gaming, users must register a personal account. The following conditions apply to account management:

Single Account Rule: Each individual is permitted to hold only one account. The creation of multiple accounts may lead to the closure of all associated accounts and forfeiture of any funds.
Accurate Information: During registration, you must provide valid and truthful personal details. It is your responsibility to keep this information updated.
Account Security: You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account will be considered valid.
KYC Verification: Before processing your first withdrawal, we are required to complete a Know Your Customer (KYC) verification. This process involves submitting copies of a valid photo ID and a recent proof of address. Verification is typically completed within 24 hours on business days.

Financial Policies and Payments

All financial transactions are protected by SSL/TLS encryption. The minimum amount for both deposits and withdrawals is £20. The official casino True Fortune in UK sets standard withdrawal limits at £3,000 per week and £15,000 per month, though higher limits may be available for VIP players. Please note that a fee may be applied if a withdrawal is requested before the corresponding deposit has been wagered at least three times. Withdrawals are processed from Monday to Friday.

Bonus Terms

Promotional offers are subject to specific conditions. Unless otherwise specified in a particular promotion’s terms, the following general rules apply. The standard wagering requirement for bonus funds and any winnings derived from free spins is 40x. While a bonus is active, the maximum permitted bet is £5. Bonuses are typically valid for 7 days after activation. Game contributions to wagering requirements vary; for example, most slots contribute 100%, while table games may contribute only 5%.

Responsible Gambling

True Fortune is committed to providing a safe gaming environment and promoting responsible play. We offer a range of tools to help you stay in control of your gambling activities. These include options to set personal limits on your deposits, wagers, and losses. Players can also implement session timers, request cooling-off periods, or opt for self-exclusion. These features can be accessed through your account settings or by getting in touch with our support team. For more detailed information, please feel free to use the True Fortune contact us page for guidance.

Amendments to Terms

The company reserves the right to modify these terms and conditions at its discretion. While we will make reasonable efforts to notify players of significant changes, it remains the user’s responsibility to review this page periodically. Continued use of our services following any amendments constitutes acceptance of the updated terms.